{"id":3812,"date":"2020-07-15T11:37:47","date_gmt":"2020-07-15T11:37:47","guid":{"rendered":"https:\/\/www.amritsardigitalacademy.in\/blog\/?p=3812"},"modified":"2020-07-18T11:35:04","modified_gmt":"2020-07-18T11:35:04","slug":"best-chat-support-software","status":"publish","type":"post","link":"https:\/\/www.amritsardigitalacademy.in\/blog\/best-chat-support-software\/","title":{"rendered":"Freshdesk Review 2020: Best Chat Support Software: Price, Specifications"},"content":{"rendered":"\n

What is Freshdesk?<\/strong><\/h2>\n\n\n\n
\"best<\/figure>\n\n\n\n

In the past decades, companies used to hire professionals for providing support to their customers in any difficulty or problem. But with the advancement of technology, things have drastically changed. There is no need to hire much staff for customer assistance, everything is done digitally or you can say by using the live chat support for the website.<\/p>\n\n\n\n

In the online market place, there is a plethora of chat support software that one can choose from.<\/p>\n\n\n\n

One of the best chat support software is Freshdesk. It is a cloud-based SaaS customer support software that allows companies to improve their customer services.<\/p>\n\n\n\n

All the customer queries handled automatically which then converted into a ticket system<\/a>. This chat support system solves the customer\u2019s problem with a smart interface. Moreover, It helps in reaching large agents all over the world.<\/p>\n\n\n\n

You can also provide customer support in terms of sales, products, etc. Basically, its aim is to provide organizations an easy platform for customer servicing.<\/p>\n\n\n\n

Here’s what you can do with Freshdesk:<\/em><\/strong><\/h3>\n\n\n\n

\u27a0<\/strong> You can keep the track and manage incoming tickets<\/p>

\u279f<\/strong> Support customers on numerous online platforms like email, phone, call, chat, social media, and many more<\/p>

\u27a0<\/strong> Collaborate within your company for official work<\/p>

\u279f<\/strong> It helps customers with a comprehensive knowledge base<\/p>

\u27a0<\/strong> Analyze insights on agent performances and customer experience<\/p>

\u279f<\/strong> Easily customize Freshdesk to suit your business requirements<\/p><\/blockquote>\n\n\n\n

\n
Sign Up!<\/strong><\/a><\/div>\n<\/div>\n\n\n\n
\n\n\n\n

Why is Live Chat Support Important?<\/strong><\/h2>\n\n\n\n
\"best<\/figure>\n\n\n\n

In this competitive era, organizations need to give the best customer support with a great experience.<\/p>\n\n\n\n

But it\u2019s the best way to make the customers feel happy. All the queries will be handled faster with live chat than other communication methods. Also, they will experience less hustle to get their problem solved.<\/p>\n\n\n\n

\n\n\n\n

What are the Responsibilities of the Chat Support System<\/strong>?<\/h2>\n\n\n\n
\"Chat<\/figure>\n\n\n\n

Chat support is somehow different from other ways of communication with customers through email or other modes. It just requires different key skills to interact with customers effectively.<\/p>\n\n\n\n

\u27a0 Has Great Written Communication Skills<\/strong><\/em><\/h3>\n\n\n\n

For having effective communication with your customers, chat medium is needed for chat support agents. Also, they have to be clear and concise in communication.<\/p>\n\n\n\n

\u279f Multitasks Effectively<\/em><\/strong><\/h3>\n\n\n\n

Support agents have to be enough smart to handle more than one chat at a time. Hence, they\u2019ll need to work through several problems simultaneously.<\/p>\n\n\n\n

\u27a0 Quickly Identifies Pain Points<\/em><\/strong><\/h3>\n\n\n\n

Live chat agents should know how to find the cause of the issue to identify customer pain points.<\/p>\n\n\n\n

\u279f Sets Expectations<\/em><\/strong><\/h3>\n\n\n\n

Make sure your customer must know whats going on. Your team should provide constant updates to the customers<\/p>\n\n\n\n

\u27a0 Engages Proactively<\/em><\/strong><\/h3>\n\n\n\n

People who have been using the chat support system for their customer service; they\u2019ll be able to perform multitasking while answering questions.<\/p>\n\n\n\n

\u279f Uses Personality<\/em><\/strong><\/h3>\n\n\n\n

Chat support agents will need to find other effective ways to show their personalities into the conversation. Make sure your team knows how to be conversational yet professional.<\/p>\n\n\n\n

\u27a0 Provides Concise Information<\/em><\/strong><\/h3>\n\n\n\n

Chat support agents should use only a few lines to answer a question before it customer leaves the chat window. Hence, Avoid lengthy explanations.<\/p>\n\n\n\n

\u279f Asks Direct Relevant Questions<\/em><\/strong><\/h3>\n\n\n\n

Chat support agents must have tricks to drive a conversation. They must recognize the customer\u2019s written tone, asking them for clarification, will ensure that the customer feels satisfied, and help alleviate frustration.<\/p>\n\n\n\n

\n\n\n\n

What are the Features of Freshdesk?<\/h2>\n\n\n\n
\"online<\/figure>\n\n\n\n

\u27a0<\/strong> Omnichannel Support<\/strong><\/em><\/h3>\n\n\n\n

This is one of the best chat support software for a website that helps put you on top of customer conversations coming through email, phone, and social media from a single platform.<\/p>\n\n\n\n

\u279f<\/strong> Effortless Remote Support<\/strong><\/em><\/h3>\n\n\n\n

The best chat support software for the support team allows your team to converse from anywhere. Team members just need an internet connection and a laptop or smartphone.<\/p>\n\n\n\n

\u27a0<\/strong> Intelligent Automation<\/strong><\/em><\/h3>\n\n\n\n

It automatically assigns tickets to customers which cut the manual process of doing repetitive tasks.<\/p>\n\n\n\n

\u279f<\/strong> Intuitive Reporting<\/strong><\/em><\/h3>\n\n\n\n

This helps in tracking team performance, customer satisfaction. Apart from this, it identifies problems faced by agents & customers.<\/p>\n\n\n\n

\n\n\n\n

Why Should You Choose Freshdesk Over Others?<\/strong><\/h2>\n\n\n\n
\"best<\/figure>\n\n\n\n

It is one of the robust UI\u2019s among other chat support systems. Also, it has a plethora of features like automation, canned responses, and many more.<\/p>\n\n\n\n

Here are some strong reasons to choose Freshdesk:<\/em><\/p>\n\n\n\n

\u27a4 Freemium Option:<\/strong> It offers a free trial with unlimited agents.<\/p>\n\n\n\n

\u27a3 Smart Automations:<\/strong> It has an automated ticket assignment feature that eliminates repetitive chores.<\/p>\n\n\n\n

\u27a4 Social Helpdesk:<\/strong> You can enjoy social helpdesk with many agents.<\/p>\n\n\n\n

\u27a3 Free Email Support:<\/strong> It allows unlimited agents to get free email support.<\/p>\n\n\n\n

\u27a4 Contextual Collaboration:<\/strong> It also allows unlimited agents to do a contextual collaboration<\/p>\n\n\n\n

\u27a3 Seamless Integrations<\/strong>: Your team can easily integrate anything they need into your helpdesk<\/p>\n\n\n\n

\n\n\n\n

How Freshdesk Makes It Easier<\/strong>?<\/h2>\n\n\n\n

\u27a0<\/strong> Don\u2019t Lose Time Setting Up<\/strong><\/em><\/h3>\n\n\n\n

You can easily configure Freshdesk as it is very simple. It just needs your few minutes and you can start supporting customers instantly.<\/p>\n\n\n\n

\u279f<\/strong> Manage Tickets More Easily<\/strong><\/em><\/h3>\n\n\n\n

There is three unique automation that can manage tickets automatically for you once you\u2019ve set up customer support workflow and other norms.<\/p>\n\n\n\n

\u27a0<\/strong> Assign Tickets More Intelligently<\/strong><\/em><\/h3>\n\n\n\n

To assign tickets effectively without delays, there are three different ticket assignment techniques such as round-robin, Skill-based, Load Balancing. These methods ensure that tickets are assigned to get answers as fast as possible.<\/p>\n\n\n\n

\u279f<\/strong> Stay Informed With In-App Notifications<\/strong><\/em><\/h3>\n\n\n\n

Freshdesk is the best chat support software as it provides in-app notifications to agents. Thus, whenever ticket status changes, they instantly get a notification.<\/p>\n\n\n\n

\u27a0<\/strong> Never Wait To Reach a Human<\/strong><\/em><\/h3>\n\n\n\n

Our support team tirelessly helps customers, no matter what.<\/p>\n\n\n\n

\n\n\n\n

Know the Freshdesk Plans in Detail<\/strong><\/h2>\n\n\n\n
Sprout
For getting started<\/th>		Blossom
For standard support<\/th>		Garden
For getting efficient<\/th>		Estate(POPULAR)
For stellar performance<\/th>		Forest
Perfect for enterprises<\/th><\/tr><\/thead>
FREE
UNLIMITED agents<\/td>		\u20b9999
\/agent\/month, billed annually
\u20b91,399<\/strong>\/agent\/month, billed monthly<\/td>		\u20b92,599
\/agent\/month, billed annually
\u20b93,299<\/strong>\/agent\/month, billed monthly<\/td>		\u20b93,599
\/agent\/month, billed annually
\u20b94,999<\/strong>\/agent\/month, billed monthly<\/td>		\u20b97,199
\/agent\/month, billed annually
\u20b98,999<\/strong>\/agent\/month, billed monthly<\/td><\/tr>
\u25cf Email & Social
Ticketing
\u25cf Ticket Dispatch
\u25cf Knowledge Base
Ticket
\u25cf Trend Report
\u25cf Datacenter Location <\/td>		\u25cf Automations
\u25cf Collision Detection
\u25cf Marketplace Apps
\u25cf Helpdesk Report
\u25cf SLA Management
\u25cf Business Hours<\/td>		 \u25cf Time Tracking 
 \u25cf CSAT Surveys 
\u25cf Performance Reports 
 \u25cf Multilingual Knowledge Base 
 \u25cf Custom Apps <\/td>		\u25cf Round-robin Routing 
\u25cf Custom Roles 
\u25cf Portal Rebrand 
\u25cf Custom Reports and Dashboards 
\u25cf Customer Segments 
\u25cf Versioning in Knowledge Base 
\u25cf Multiple Products 
\u25cf Dynamic Ticket Forms<\/td>		\u25cf Skill-based Routing
\u25cf Sandbox
\u25cf Audit Log
\u25cf Knowledge Base Approval Workflow
\u25cf Agent Shifts
\u25cf IP Whitelisting
\u25cf Agent Scripts
\u25cf Email Bot
\u25cf Auto-triage
\u25cf Article Suggester
\u25cf HIPAA Compliance<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n
Try Now!<\/strong><\/a><\/div>\n<\/div>\n\n\n\n
\n\n\n\n

Why Freshdesk is Better than <\/strong>Other Chat Support Softwares?<\/h2>\n\n\n\n

Do you know why Freshdesk is better than other chat support systems? May be No.<\/p>\n\n\n\n

Let me tell you!<\/p>\n\n\n\n

From setting up this helpdesk, onboarding team to scaling it as your business grows, Freshdesk chat support system wins over other chat support systems.<\/p>\n\n\n\n

So it\u2019s the right time to switch to Freshdesk for a great customer support experience.<\/p>\n\n\n\n

Let check out the reasons why many of our customers believe that Freshdesk is the best option to choose from:<\/p>\n\n\n\n

\u27a4 Setting up a helpdesk does not require help<\/em><\/p>\n\n\n\n

\u27a3 Handling omnichannel is not difficult for agents<\/em><\/p>\n\n\n\n

\u27a4 Pre-defined ticket statuses do not affect workflows.<\/em><\/p>\n\n\n\n

\u27a3 Agents do not need to compromise on productivity<\/em><\/p>\n\n\n\n

\u27a4 You don\u2019t need to be highly qualified to see insights<\/em><\/p>\n\n\n\n

\u27a3 Don\u2019t spend money on the Helpdesk essentials<\/em><\/p>\n\n\n\n

\n\n\n\n

Advantages of Choosing Freshdesk as Customer Support<\/strong><\/h2>\n\n\n\n

\u27a0<\/strong> Social Media Integration<\/strong><\/em><\/h3>\n\n\n\n

Freshdesk is one of the best chat support software which is robust in integrating with social media platforms like Facebook and Twitter. The setup process of live chat support software is very easy.<\/p>\n\n\n\n

\u279f<\/strong><\/strong> Ticketing Automation<\/strong><\/em><\/h3>\n\n\n\n

You can easily automate Freshdesk’s ticket system in three different ways. Hence, it gives you a lot of flexibility for your business.<\/p>\n\n\n\n

\u27a0<\/strong><\/strong> Third-Party Integration<\/strong><\/em><\/h3>\n\n\n\n

Freshdesk chat support system has an API for integrating with third-party applications.<\/p>\n\n\n\n

\u279f<\/strong><\/strong><\/strong> Multiple Product Portals<\/strong><\/em><\/h3>\n\n\n\n

If you have different web portals for different products then you don’t need different Freshdesk accounts for each. You can manage it from a single place.<\/p>\n\n\n\n

\n\n\n\n

Disadvantages of Choosing Freshdesk as Customer Support<\/strong><\/h2>\n\n\n\n

\u27a0<\/strong><\/strong> More Social Interaction<\/strong><\/em><\/h3>\n\n\n\n

Most trending social media platforms are Facebook and Twitter, but Instagram and LinkedIn are growing in the customer’s choice. Therefore, Freshdesk does not provide integration with these social apps.<\/p>\n\n\n\n

\u279f<\/strong><\/strong> Reporting<\/strong><\/em><\/h3>\n\n\n\n

It has a plethora of in-built reports for overall analysis and customer success.<\/p>\n","protected":false},"excerpt":{"rendered":"

What is Freshdesk? In the past decades, companies used to hire professionals for providing support to their customers in any difficulty or problem. But with the advancement of technology, things have drastically changed. There is no need to hire much staff for customer assistance, everything is done digitally or you can say by using the […]<\/p>\n","protected":false},"author":14,"featured_media":3822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[600,598,602,603,241,599,605,606,601,607,604],"class_list":["post-3812","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tools","tag-best-buy-customer-service-chat","tag-best-chat-service","tag-best-chat-software-for-customer-support","tag-best-chat-support-software","tag-best-free-live-chat-software","tag-best-live-chat-software","tag-best-online-chat","tag-chat-support-agent","tag-chat-support-software","tag-online-chat-support","tag-website-chat-services"],"yoast_head":"\nFreshdesk Review 2020: Best Chat Support Software: Price, Specifications<\/title>\n<meta name=\"description\" content=\"Freshdesk is the best chat support software that engages with visitors on your website and support portal. 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